Assertiveness and Confidence Building

Course Information

This programme is for those who want to make a greater impact in the workplace by improving their ability to communicate in a confident and assertive manner. Individuals will discover what’s in it for them including increased job satisfaction, increased credibility and improved outcomes.

Who Should Attend

All staff would benefit from this course

What They Will Learn

To understand the behaviours and benefits of being assertive

To begin to develop assertive and confident behaviours

To build and develop effective relationships

To identify situations and individuals who impact your ability to act in an assertive and confident way

To create a strategy to develop and build confident and assertive behaviour

Course Content

What is Assertiveness

Are you Assertive?

Rights and Responsibilities

How to handle criticism and give feedback

Managing Difficult behaviour

What is confidence

Your thoughts & responses

Assumptions we make

Developing a coping strategy

Course Duration

1 day

Assessment

Continuous assessment throughout the day