Course Information

This programme is for those who want to make a greater impact in the workplace by improving their ability to communicate in a confident and assertive manner. Individuals will discover what’s in it for them including increased job satisfaction, increased credibility and improved outcomes.

Who Should Attend

For those who feel they are not as effective as they could be in the workplace

Course Content

• What is Assertiveness?
• Are you Assertive?
• Rights and Responsibilities
• How to handle criticism and give feedback
• Managing Difficult behaviour
• What is confidence
• Your thoughts & responses
• Assumptions we make
• Developing a coping strategy

Course Duration

1 day

Assessment

Continuous assessment throughout the course