Assertiveness and Confidence Building
Course Information
This programme is for those who want to make a greater impact in the workplace by improving their ability to communicate in a confident and assertive manner. Individuals will discover what’s in it for them including increased job satisfaction, increased credibility and improved outcomes.
Who Should Attend
All staff would benefit from this course
What They Will Learn
- To understand the behaviours and benefits of being assertive
- To begin to develop assertive and confident behaviours
- To build and develop effective relationships
- To identify situations and individuals who impact your ability to act in an assertive and confident way
- To create a strategy to develop and build confident and assertive behaviour
Course Content
- What is Assertiveness
- Are you Assertive?
- Rights and Responsibilities
- How to handle criticism and give feedback
- Managing Difficult behaviour
- What is confidence
- Your thoughts & responses
- Assumptions we make
- Developing a coping strategy
Course Duration
1 day
Assessment
Continuous assessment throughout the day